We truly hope you are 100% happy with your purchase!

Due to sanitary and health reasons, lashes & earrings  are not eligible for refunds or exchanges.

Clothing is eligible for returns/exchanges for further details please read below. 

If a product is defective or damaged, you must notify us WITHIN 48 HOURS of receiving your order.

RETURNS/EXCHANGES
We will provide a return label and cover all return shipping fees. All products may NOT be worn or altered in any way to qualify for a refund or exchange.

Sale/marked down items, white clothing, earrings, & personalized items are final sale. 

You have 7 days after the day of delivery to return any unwanted items. 

IN STORE RETURNS/ EXCHANGES MUST

- HAVE THE RECEIPT OR PROOF OF PURCHASE

- BE UNWORN & UNWASHED

- HAVE ORIGINAL TAGS ON

- BE RETURNED WITHIN 7 DAYS OF PURCHASE DATE ON RECEIPT 

HOW TO RETURN AN ITEM

After reading our policy please send us an email at josiesboutiqueonline@outlook.com requesting a return label. Please include your order number in the email.

We will NOT look into stolen/lost packages claims if they are not reported within 7 days of the tracking number stating the package has been delivered. 

FAQ:

What should I include for my return/exchange?

When you are sending a return/exchange please include the packing slip or a print out of the email confirmation showing your information and your order's information. 

We recommend to package your item in the original bag it was received in to protect the item. We will not be held responsible for any damages that may occur from the shipping process back to us.

**You may leave a note in your package stating what you would like to exchange your item for.

How long will it take for my return/exchange to be processed?

We am taking precautionary measures to keep our customers and staff as safe as possible.

You can expect your return/exchange to be processed anywhere from 1-3 weeks from the date it was delivered. We want to make sure the packages are disinfected and handled properly with our customers and staffs health being our number one priority.

Once your return/exchange is processed we will send you an email update.